Frequently Asked Questions
Everything you need to know about shopping with X O S T O R E X O S T O R E
What are your standard shipping times?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return and exchange policy?
We offer a 30-day return policy on most items. Products must be in their original, unused condition with all packaging intact to qualify for a full refund or exchange.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on X O S T O R E X O S T O R E authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers.
What should I do if I receive a damaged or incorrect item?
Please contact our customer support team within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or full refund immediately.